Use case · Support
Turn the month’s tickets into an FAQ
Group tickets by topic and get clear answers to the most frequent questions.
20 min
The request
Here is the CSV export of September’s support tickets. Group them by topic and identify the ten most frequent questions. For each one, write a clear answer of no more than five lines in a document titled Support FAQ October. Flag the answers where the procedure is uncertain.
What Learnya does
- Analyses the CSV export and groups the tickets by topic.
- Ranks the topics by number of tickets.
- Writes a short answer for each of the ten questions.
- Marks the answers the team needs to validate.