Use case · Support
Sort the support inbox every morning
A scheduled task that sorts new messages and prepares simple replies before you arrive.
10 min
The request
Every working day at 8:00, read the new messages in the support inbox and sort them into the Billing, Technical and Other folders. For forgotten password requests, prepare a draft reply following the Support Procedures document. At 9:00, send me a summary with the number of messages per folder and those that look urgent.
What Learnya does
- Reads the new messages at 8:00 every working day.
- Sorts each message into one of the authorised folders.
- Prepares draft replies for forgotten passwords.
- Sends you the summary at 9:00.
Support